Frequently Asked Questions

  • We offer a range of services including:

    Nail & paw pads tidy, bath + blow-drying, de-shedding, introductory puppy grooms, senior comfort grooms, mini & full grooms as well as various different styling options.

    If you have an idea in mind (even a little creative) we’d love to hear it!

  • We work on an appointment only basis, however if you are looking for a last minute appointment or if you would like a quick service such as nails or paw pads, contact us & we will do our best to accommodate you on the day!

  • We price based on both weight & height.

    Our general weight/size guide is as follows:

    Small 0 - 10kg
    Medium 11kg-17kg
    Large 18kg -29kg
    X Large 30kg-35kg

    While we do follow general weight guidelines, your dogs size category may vary depending on height,
    therefore size will be assessed at time of appointment.

  • Yes absolutely!
    At Cosy Pups our focus is to provide a gentle & relaxing environment for your pup.
    We are well-experienced working with anxious & senior dogs, taking regular breaks when needed to work at your pups pace & ensure a calm & stress free experience.

  • Yes we will de-matt your dogs within reason.

    De-matting is free of charge up to 15 minutes.
    Fee will only apply from 15 minutes & over on time spent de-matting.


    However in more extreme cases or regularly re-occurring cases we may recommend shaving for the comfort & well-being of your pup. This will be discussed at drop off if necessary.

    We understand wanting to maintain length in your pups coat & we will do our best to retain as much length as possible if shaving is required.

    Cases resulting in a shave down will also incur a time based de-matting shave down fee.

For more info on our cancellation policy etc.
Please refer to terms & conditions.

What our customers are saying

  • “Archie had his first groom with Georgette at Cosy Pups and looked beautiful after. Very calm and relaxed groomer and I felt comfortable leaving 10 month old Archie with her. Thankyou so much and Archie will be back.”

    — Deb with Archie

  • "An amazing experience from messaging to enquire all the way to the end result of a beautiful groom. The love and care you have for your work is clearly evident when meeting you. You supported our nervous, slightly grumpy old boy and made it a pleasant experience. Thank you for looking after Winston."

    — Shannon with Winston

  • “Hands down the best groomer we have been to! Georgette did exactly what we wanted, our groodle was so soft and clean and so thoroughly brushed out. The style cut was spot on. We will definitely be back!”

    — Vicki with Oakley

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