Frequently Asked Questions

For more info on our cancellation policy etc.
Please refer to terms & conditions.

  • We offer a range of services including:

    Nail & paw pads tidy, bath + blow-drying, de-shedding, introductory puppy grooms, senior comfort grooms, mini & full grooms as well as various different styling options.

    If you have an idea in mind (even a little creative) we’d love to hear it!

  • We work on an appointment only basis, however if you are looking for a last minute appointment or if you would like a quick service such as nails or paw pads, contact us & we will do our best to accommodate you on the day!

  • We price based on both weight & height.

    Our general weight/size guide is as follows:

    Small 0 - 10kg
    Medium 11kg-17kg
    Large 18kg -29kg
    X Large 30kg-35kg

    While we do follow general weight guidelines, your dogs size category may vary depending on height,
    therefore size will be assessed at time of appointment.

  • Yes absolutely!
    At Cosy Pups our focus is to provide a gentle & relaxing environment for your pup.
    We are well-experienced working with anxious & senior dogs, taking regular breaks when needed to work at your pups pace & ensure a calm & stress free experience.

  • Yes we will de-matt your dogs within reason.

    De-matting is free of charge up to 15 minutes.
    Fee will only apply from 15 minutes & over on time spent de-matting.


    However in more extreme cases or regularly re-occurring cases we may recommend shaving for the comfort & well-being of your pup. This will be discussed at drop off if necessary.

    We understand wanting to maintain length in your pups coat & we will do our best to retain as much length as possible if shaving is required.

    Cases resulting in a shave down will also incur a time based de-matting shave down fee.

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